Delivery your way
Delivery arrangements depend on the service booked by the sender. Your tracking page shows the updates for your parcel. If you need to request a change, contact our team with your tracking number.
To your door
A delivery to the address provided by the sender. Follow the tracking updates for the final handover.
To a service point
Collect from a local partner location when your parcel is ready. Check the collection instructions for the location and opening hours.
To an agreed safe place
Where the delivery service allows it, an agreed place at your address can be used for the handover. Contact support to ask about your options.
If you're not home
The delivery team may arrange another attempt or leave collection instructions. Check your tracking history for the next step.
Collect at a service point
Service points are local partner shops and collection locations. If your delivery uses a service point, follow the details provided for your shipment.
- Check the collection location and its opening hours before you travel.
- Bring photo ID and your tracking number.
- Wait until your parcel is marked ready for collection.
Drop-off and collection arrangements vary by location and by the service booked.
Track your parcelShipping for your business
Sending orders to customers? Speak to our team about business shipping, collection arrangements and delivery routes across Europe.
Shipment registration
Give your customers a tracking number so they can look up the delivery information for their order.
Collection and transport
Ask about collection from your premises and transport through sorting hubs and delivery partners.
Customer tracking
Your customers can read the recorded scans and check the expected delivery date on their tracking page.
Talk through your needs
Tell us where you ship, how often you send parcels and what your customers need from a delivery.